How Can We Help You?
Find answers to frequently asked questions or reach out to our support team for personalized assistance.
Frequently Asked Questions
What is Inside Imaging?
Inside Imaging uses AI to transform complex radiology reports into plain language summaries. We highlight key findings, provide definitions for medical terms, and present information in a way that patients and families can understand.
How do I get my report translated?
Go to the Dashboard, upload your radiology report (PDF or text), select your preferred language, and click "Upload & Convert". The AI will process your report and generate a simplified summary with visual highlights.
What languages are supported?
We currently support English and Kiswahili, with more languages coming soon. The AI translates medical terminology into simple, everyday language in your chosen language.
How does the highlighting work?
Important findings are color-coded: red highlights indicate areas that need attention, while green highlights show normal or reassuring findings. Hover over medical terms to see simple definitions.
How long does processing take?
Most reports are processed instantly using AI. Complex reports may take a few seconds. You'll see your results immediately on the screen and can download a PDF copy.
Is my medical information private?
Yes, absolutely. All personal information is removed before AI processing. We encrypt your data, never store your full reports permanently, and comply with healthcare privacy standards.
What file formats can I upload?
You can upload PDF files, text files (.txt), and image formats (PNG, JPG, JPEG, TIF, TIFF, WEBP, BMP). The system will extract the text from your radiology report for processing.
Can I save my reports for later?
Yes! Create a free account to save your translated reports permanently. Without an account, your reports are available during your current session only.
What if the AI misinterprets something?
Our AI is trained on medical terminology, but it's not a substitute for professional medical advice. Always consult your healthcare provider if you have questions or concerns about your results.
Can I share my translated report with my doctor?
Absolutely. You can download a PDF copy of your translated report and share it with your healthcare team. The PDF includes both the simplified explanation and key findings.
How accurate is the translation?
Our AI uses advanced language models trained on medical literature to ensure accuracy. However, we recommend using the translation as a guide and discussing any questions with your healthcare provider.
What types of imaging reports can you process?
We can process reports from X-rays, CT scans, MRI scans, ultrasounds, PET scans, and other radiology imaging studies. The format should contain text describing the findings.
Do you offer bulk processing for healthcare providers?
We're currently in a pilot phase with select healthcare partners. Contact our support team if you're interested in institutional access or bulk processing capabilities.
What if my report is in a different language?
Currently, we process reports written in English and translate them to English or Kiswahili. Support for reports in other source languages is planned for future updates.
Can I delete my reports and account data?
Yes. You can delete individual reports from your dashboard or contact support to completely remove your account and all associated data from our system.
Is there a mobile app available?
Our website is mobile-responsive and works on smartphones and tablets. A dedicated mobile app is being considered for future development based on user feedback.
What should I do if the upload fails?
Make sure your file is in a supported format and contains readable text. If problems persist, try converting your PDF to text, check your internet connection, or contact support for assistance.
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